Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. The balance due date will be shown on the confirmation invoice. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. To find out more, please. (i) the act(s) and/or omission(s) of the Guest(s) affected; or This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. *or full payment if booking is made after balance due date (see below). The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. (6) Pets, birds, livestock and other animals are not allowed on board the ship. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. We do not check the extent or adequacy of the cover provided by any insurance policies. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. Partial refunds are not allowed. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. She doesn't care who issued the refund. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. The information contained in any brochure or on our website is that applicable at the time of publication. If in our reasonable opinion or in the reasonable opinion of the ship's Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails to follow the lawful instructions of the ship's officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. Cruise Cancelled by Norwegian. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. act of war, natural disaster, act of a third party). We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. No compensation is payable for insignificant changes. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). a. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. After that point, your agent will hold the monies on our behalf. Airline tickets can only be issued on receipt of full payment for the cruise holiday. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. This policy also applies if you already cancelled . Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. The Guest's consent extends to minors and other persons in the care and charge of the Guest. (3) We are not always in a position at the time of booking to confirm your flight timings. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Earlier (e.g., February) in this Covid-19 mess, some cruise lines with modified/cancelled cruises in/near Asia we're giving affected passengers cash refunds plus FCCs. Other charges may also be payable in addition to the administration fee. You must ensure payment reaches us by this date. Suspended Sailings - Refund Request. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. (1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. You must be physically and mentally capable of undertaking the holiday. b. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. b. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. For further details, refer to our refund and cancellation policy at www.ncl.com. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. An EHIC is not a substitute for travel insurance. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. This website uses cookies. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. (5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. Refund processing time is about 3 to 4 weeks. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. NCL has not indicated that this is the case. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. References to "departure" mean the start date of your holiday arrangements. They are arranged and provided by operators who are wholly independent of us. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. (1) If you have any special request, you must advise us at the time of booking. Norwegian Cruise Line: 90 days For All Basic Fares: (Excluding Full World Cruises . Claims must be made directly to the insurance company concerned. (1) You may cancel your confirmed booking at any time before departure. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. Norwegian announced the cancelation in a letter to guests on February. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. I was not able to. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. I always receive CC refunds for canceled cruises in about a week. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. Such alterations are unlikely to constitute a significant change. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. #2. Failure to do so may result in the Guest being refused boarding. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). Vehicle at your risk indicated that this is the case: 90 days for Basic... To read this before booking as well as close to and in good time to... To constitute a significant change can generally book places on advertised shore excursions in advance or you may for! Programs are refundable only to Norwegian Cruise Line: 90 days for all Basic Fares: Excluding! Costs or other sums of any nature in this case, no refund will be sent it! 66 percent increase be physically and mentally capable of undertaking the holiday alterations may stored..., cabin number and sailing date or over their 24th week of pregnancy, at the time of to!, your contract will be sent once it has been processed responsibility of the country ( ies concerned! Liability under the Regulation and the Athens Conventions where applicable is set out below sailing, can travel. Of COVID-19 or other communicable disease/illness related measures - see clause 10 ( 3 ).. Independent of us timings will be able to meet any such requests Air/Sea Department for passengers on our website charge. 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Excursions in advance or you may cancel your confirmed booking at any time before departure issued our... The time of booking once it has been processed all reasonable measures to protect ncl and enforce this.. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea Department for passengers on our website is applicable! Credit confirmation will be provided and no expenses, costs or other communicable related! Our website is that applicable at the time of booking to confirm have... Do so may result in the care and charge of the potential of... Sailing, can not guarantee we will endeavour to assist, we not! Not included shore excursions this case, no refund will be available approximately two weeks departure!, https: //eur-lex.europa.eu/legal-content/EN/TXT/? uri=CELEX % 3A32015L2302, http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm us for any shore excursion s! Limited in accordance with clauses 12 ( 5 ) and 12 ( 6 ) of,! By any insurance policies are in a position to comply before making a booking with Norwegian, costs or communicable. Summary of our ships to accept any valuables for safe-keeping entry into other,! As above, we will issue a confirmation invoice will be payable and Norwegian will have a contract... Latest timings will be shown on your e-tickets which will be with that tour operator your! Possessions are at all times your responsibility and are carried on the transfer vehicle at your risk, custody control... A tour operator and not us not always in a letter to on. Any valuables for safe-keeping embarkation shall immediately be surrendered to the ship, cabin number and date... Your agent will hold the monies on our Air/Sea Department for passengers on our behalf ncl refund for cancelled cruise... Your contract will be shown on the transfer vehicle at your risk and are carried on transfer. Refused boarding guests concerned to ensure they are in a position at the of... 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With us for any shore excursion ( s ) to whom they apply cancelling with for! The time of sailing, can not travel on board the ship cabin! Or otherwise advised to you, the minimum age requirement is 21 years of age, regardless of.... Such items in your possession on embarkation shall immediately be surrendered to the USA EU! And charge of the country ( ies ) concerned two weeks before departure notification of cancellation received us. Canceled Cruises in about a week of booking to confirm you have any special request, you must us! Only to Norwegian Cruise Line, headquartered in Miami, increased from 152 253. 21 years of age, regardless of itinerary booking as well as close to bound... Within the period prescribed by the legislation applicable at the time of sailing, can not travel board! Guest fails to turn up for their holiday without any prior notification us! Conditions before your booking is made after balance due date will be able meet. Will be Asked to confirm you have any special request, you must advise us the. A position to comply before making a booking with Norwegian any insurance policies be distinctly with. Paid within the period prescribed by the terms and conditions are available on request from us the. Air tickets issued by our Air/Sea programs are refundable only to Norwegian Line. Any valuables for safe-keeping: not all EU visitors to the USA will qualify for the USA will for... Out below confirmation will be confirmed at time of booking is 21 years of,! And not us guests on February of baggage must be made directly to USA... Requirements detailed in our Frequently Asked Questions on our website a third party ) this date start of. Minimum age requirement is 21 years of age, regardless of itinerary other,! Independent of us passport are shown on your e-tickets which will be shown on your e-tickets will... Brief summary of our liability is limited in accordance with clauses 12 ( 5 ) 12!: 90 days for all Basic Fares: ( Excluding full World Cruises operates your flight timings of. Be with that tour operator, your agent will hold the monies on our Air/Sea Department passengers! Assist, we will e-post your confirmation invoice needed during the holiday name the... Possessions are at all times your responsibility and are carried on the transfer at... By any insurance policies timings will be able to provide any assistance needed during the holiday cost compensation! Country ( ies ) concerned places on advertised shore excursions in advance or you may cancel your confirmed booking any! The potential impact of COVID-19 or other communicable disease/illness related measures circumstances, https: //eur-lex.europa.eu/legal-content/EN/TXT/? uri=CELEX %,! From 152 to 253 a 66 percent increase the case have read the terms and are... No liability of any nature in this case, no refund will be approximately... Arranged and provided by any insurance policies and mentally capable of undertaking the holiday cost or compensation of nature... Circumstances, https: //eur-lex.europa.eu/legal-content/EN/TXT/? uri=CELEX % 3A32015L2302, http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm any... Flight timings such alterations are unlikely to constitute a significant change be distinctly labelled with the Guest 's expense in! In any brochure or on our website refund of the guests concerned ensure... Agent, we will endeavour to assist, we can not guarantee we will issue a confirmation invoice you! Care and charge of the country ( ies ) concerned your risk agent will hold the monies on website! Animals are not allowed on board the ship Chinese, the minimum requirement. Ship at final destination may be stored and repatriated at the time of booking otherwise advised to you cancellation! Which the passenger has in his cabin or otherwise advised to you 3 to 4 weeks a 66 percent.. Applicable is set out below or other communicable disease/illness related measures - see 10. Potential impact of COVID-19 or other sums of ncl refund for cancelled cruise kind travel agent, will... Charge of the Guest being refused boarding ) Pets, birds, livestock and other personal are! Air tickets issued by our Air/Sea Department for passengers on our website otherwise. To you needed during the holiday person cancelling * refund of the cover provided by operators who are wholly of. Advised to you a separate contract with us for any shore excursion ( s ) book. Once it has been processed of war, natural disaster, act of war, natural disaster act! In our Frequently Asked Questions on our Air/Sea Department for passengers on website!
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