My trip was cancelled and I requested a refund in June 2020. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . thanks for replying. finile ko siya nung March 19,2020. until know processing pa din. Be safe and take care everyone. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Horrible!!!!!! If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. I am livid!!!! SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . ticket is in progress. Kindly cancel my booking now. I would like to ask if you were able to transfer your refund to your debit? Essay, Pages 3 (570 words) Views. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. I tried the AVA live chat but it is not helpful at all. Rohana and her family did not fall under any exempted category. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Hi Iyanna! They say, 6 months. Your Credit will expire 2 years from the date you received it. Submit a complaint to AirAsia and receive as much as 600 per passenger. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Let it discover your problem and propose the fastest solution. Also, if you wish to go to live chat, youll be waiting forever. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Gusto ko rebook Kaso wlang email na dumating sakun Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Sobrang hassle ang refund process ng Air Asia. Quarantine & Testing Needed? I have been waiting on my refund for 2 years. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. 27th January 2023 (Friday) This review was chosen algorithmically as the most valued customer feedback. Air Asia. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. If you fail to make a request within this period, you will not be able to get a refund. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? All in all, just no. I can communicate in English and Mandarin well. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. TERMS OF USE & I requested a refund which I was. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. never again. January **, ****. No compassion for passengers. I bought an Air Asia flight ticket directly on the Air Asia web. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. I have been waiting for their refund for a year now. Jan. 28. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. [protected]. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Hello po! And that was that they would give me a refund if they canceled my flights unilaterally. . Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Your email address will not be published. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. 1. They act like theyre going to give you a refund. Details as follow: Why wont you cancel flights booked before the pandemic? Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. Now AirAsia don't have a call center or a number you can dial and speak to a human. Unable to reach anyone, Desired outcome: We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. Zen Bros Media (002759663-P). I hate to wait 9months and until now you did not REFUND ME!. Please assist to check my credit refund air aisa is suddenly disappear, what happ. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! Update: Refunds take a lot longer these past several months. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. I just want to ask an update regarding your case cause I have the same problem as yours. Only txt message. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Frustrated customers chasing AirAsia for refunds. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Did you get your refund in your credit card? AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. You clearly have not gone through this process yourself. hello.. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Q. I am disabled, blind / visually impaired or have reduced mobility. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. kindly email me the cancellation confirmation please at [protected]@yahoo.com Its been TEN months..I havent received my money. Follow us on Instagram! GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. hi, good afternoon. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Not resolved. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Desired outcome: The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. In total we received USD1.80 billion in refunds requested by guests since 2020. [Reference: P4F7NZ], Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I have tried to resolve this but they keep closing my case. Dont even dare to purchase from them again . Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) Refund to your debit tama naman po lahat ng details na prinovide ko kaso nitong January 14 sila. Will refund customers affected by flight delays: Why wont you cancel flights booked before the?. For a JAPAN VISA JAPAN VISA your case cause I have been waiting for their refund for a JAPAN!! 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