Replacing lost or damaged passes. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. This is likely to be a minibus but, in some circumstances, it might be a taxi. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. We cannot give refunds once we've processed your payment, even if you find your lost pass. My pass does not scan on buses within Merseyside. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Jadu. We normally send Wirral View on Fridays so please look out for it. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. I think Ive left something on the bus. No, you will need to buy a ticket for your journey until a replacement pass is issued. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. There must be at least 6 months remaining on your award. If so, please contact your local Council Caerphilly on 01443 866550 Pensioners face bus rule change. The police will give you this number when you report the theft. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. w !1AQaq"2B #3Rbr I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. The repair team will get to work and get the damage fixed as soon as they can. Please note - we ask that you do not send general customer queries to this email address. We endeavour to contact those members directly if we are not able to accommodate your request. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Term time passes are valid Monday to Friday, until 8pm, during term time only. We will replace stolen passes free of charge on production of a valid police incident number. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. good quality. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Best . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . The easiest way to apply for Merseylink membership is online here. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Trains in Wirral are operated by Merseyrail. is a dial-a-ride service for people who are unable to use regular public transport. The refund button will be made available to you again once the funds have successfully cleared. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. Please try again. For details of all our locations and opening times please click here. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. You can get a free older person's bus pass if you: are a Medway resident. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Further information on the disabled persons bus pass. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. can i use my greater manchester bus pass in blackpool Harekete Ge. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Merseytravel Centres: Locations and opening times. Please make sure that you provide details of your old address, your full name and date of birth. If the pass is damaged, a replacement bus pass costs 10. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. We cannot refund this fee if you later provide a crime reference number for the incident. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. All items are logged with our Lost Property Department immediately. Travelling with a companion. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Faulty pass. Pass holders will also be unable to travel free on . If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Your new pass will be not sent until a week before your old pass expires. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. /Length 16938 For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. However, if you receive Universal Credit you will not have to pay the fee. You can call our Customer Service Contact Centre on 0151 330 1004. The charge to replace a lost bus pass is 10.00. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Bus Service Operator Grant Survey 2021-22. Travel concessions for people with a disability. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. They will make sure that your photograph matches and your pass is valid so you can travel. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Renew, replace or update a disabled persons bus pass. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Have you moved home since you received your last concession travel pass? Where possible, we will include a message on the phone lines to inform you of these changes. It must be dated within the last 12 months. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. Changes to the older and disabled bus passes - times of travel. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. If your Senior Pass has been stolen, report it to the police. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. You can view receipts for payments for up to 6 months. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. Any relevant information including proof of address if you have moved address recently. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We will not charge you for a replacement pass if you have changed your name. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Merseytravel Centre when you bring your application. February 26, 2023 . } !1AQa"q2#BR$3br have reached the state pension age for women. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Bus Service Operator Grant Survey 2021-22. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Check out some of our frequently asked questions. What to do next will depend on where you lost your item. Please send photocopies, not the original documents. Enter a postcode. Book a library appointment to replace your free bus pass. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. If you no longer use the transport you will need to tell us or you will still be charged. If you already have a Merseytravel Local Travel Pass you do not have to reapply. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Credit/debit card details, as there is a charge of 10 for a replacement pass. Typically, this will be the confirmation email . No trains are running from the station. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 /ColorSpace/DeviceRGB Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Have read, understand, and agree with this declaration bus driver, or lost merseytravel bus pass a Station. Alternatively, you can travel free on they can in Merseyside of travel charge can not refund this if... 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