If a cruise is . Absolutely ridiculous. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. I consider that excellent service fro Celebrity and my TA. Im happy that my team and I could assist. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. I would be more concerned if they got a bad rap from people consistently year around and they don't. Another couple on this trip are also having no luck. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). The cruise line didnt say when it would return to the seas and waterways because it couldnt know. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! It won't cost more than the price of the cruise. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Will I ever see my refund from Pacific Holidays? The card was not charged. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Not much Viking can do about that. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. However our travel agent recommended Viking & Avalon. stream
We reached out to Viking again to see if it would look at the case one more time. Had there been, she could have answered the question, 125 percent of what?. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. So another powerful channel of complain is letter to the California Attorney General! I'm glad you posted this Yoda Mom. The cruise line offered her future cruise vouchers worth 125 percent of her fare. CC Help Jenn The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Cookie Settings/Do Not Sell My Personal Information. True enough this particular flight was selling for nearly 500pp in economy. They never disappoint you. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Then what? I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. What Viking advertises in not what you get. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. If you find it, read it. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started August 27, 2021, By more. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. <>
We had hoped to hear from you so we could discuss your concern with you personally. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Viking River Cruise refund policy is clearly stated under their terms and conditions. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. When it was clear that COVID-19 was really serious, we canceled, she explains. Further, Viking added that "non-compliance . Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Posted August 21, 2020. It's not a big deal and we always make the best out of the bad river. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Can I get a refund for my Marriott Vacation Club Points? We both have autoimmune conditions. Ask yourself: Why is it doing this? Big Mistake! My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). Stay current with special offers, news and destination-focused content. endobj
. Had they waited 10 more days, they would have received the full refund. Its been eight months. Wheres the refund? Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Can I get my 173,116 Chase Ultimate Rewards points refunded? The total cost was $15,599, including a three-day land add-on and travel insurance. Mandatory vaccine cards to cruise are required. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. That didnt seem fair, Keyles said. Review tags are currently only available for English language reviews. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Its been a month and they have not called. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . My Samsung tablet wont hold a charge. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. However, Viking gets HIGH remarks from many, many people on this board. nr. When I didn't get my phone calls answered, I posted there and they reacted. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. If they got enough complain, they might open an investigation. I can understand they cannot control water levels, but their business practices and customer service sound awful. But lets say you want to accept Vikings offer. Ive waited a year for my river cruise refund. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. But all was not lost. endobj
I must of misunderstood where you were having trouble with vouchers and such. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Is this really the end of junk fees in travel? But, when the company you have paid a very expensive fee to promises something they know is not going to happen . The "free" flight from Venice was arranged by a Viking booking agent. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. The goodies you get, are because WE complained loudly here back in November! The 125 percent cruise credit had no visible terms and conditions. I immediately questioned why we can't opt out of flights and was told 'because you can't'. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. :) Then just continue with GCT if we like them as much as we expect to. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. (And you'll typically have a much larger room in a nice hotel). Needless to say, I won't be taking a Viking River Cruise. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Based on what I see here, I wonder why anyone would do business with this company. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. Then Viking canceled their next cruise and offered another 125 percent voucher. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. CC Help Jenn Powered by Invision Community. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. How do you ensure profitability? You will be able to leave a comment after signing in, By 2023 Advance Local Media LLC. You can do this online at My booking or by contacting Customer Service and Sales. This article was published on June 25, 2021, and updated on June 23, 2021. it sounds as if the plan b provided was not up to the standard paid for. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. So Fosse had no way of knowing how they were calculating the percentage. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. Viking River. It's not a big deal and we always make the best out of the bad river. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. You better include which parts of your contract with Viking they breached. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? They got no advance notice, no onboard cash. Youll also connect with other readers who want to make the world a better place. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Sears couldnt deliver my appliances. Tripadvisor performs checks on reviews. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. most do research before making an investment in travel products. Deadlines for requesting a refund can be found in guests original communication. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). You the paying customer have no say in the matter. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Were always here to help. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Viking Cruise lines, horrible. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Free shipping for many products! They essentially had a bus trip in Europe. We paid $1325. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. To be entitled to a refund, cancellation must be done according to the conditions below. A: Viking should fully refund your cruise. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. 100% of Full Fare. And I have a miserable autumn date to sail on, she adds. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Consumer Alert: No more automatic refunds for skipped ports? They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. %
Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. operators in regard to the cruises described herein. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. It wasn't the cruise line, it was the river. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. 59 or less. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. :confused: Have you read the cruise contract to see what your rights are? *This voucher can be used on any new Viking cruise and will be applied at booking. for mandatory gratuities.They say everything is includedunless you get sick. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. 2 0 obj
We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Viking has an office in California. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. I attended an information session at the Sydney Hilton to try to clarify this. At 67 days before departure, there were NO Shore Excursions available to reserve. The orginal cruise was paid by cash. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. I am so disappointed - no I'm disgusted with Viking cruises management. So future customers will be spared any such ill treatments. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Cool Cruiser, if you are still considering Viking don't! Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. An act of God is one thing when it is unknown. It promised refunds later,. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . If you booked through a travel agent, chances are that the agent got that email instead of you. we would not take the risk but are pleased to have been warned about what plan b would look like. This is the version of our website addressed to speakers of English in the United States. The representative promised to get back to Keyles. 89-60. We are very sorry to hear about your disappointment because of the necessary itinerary changes. But I also think Viking could have done better. 85% of Full Fare. No, the representatives said. Technically, no. Started August 27, 2021, By Community Rules apply to all content you upload or otherwise submit to this site. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. In her view, shed given Viking an interest-free microloan for a year. This guarantee is combinable with all other Viking offers available. Onboard you'll be treated to an all-inclusive . We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Viking has an office in California. We publish the names and emails of customer service managers. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. I would never rule out a cruise line because someone else had a problem. If you cancel a cruise, the cancellation matrix applies. I ultimately chose GCT because I liked the itinerary a little bit better. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . That way, you can cancel if the water level disrupt your RIVER CRUISE. Or it could have fixed the problem quickly when she raised her concern. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Keyles reached out to Bamboozled for help. You can find these in the 'Good to know' section. Within two hours, I was contacted by someone from Viking customer relations. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. CC Help Jenn The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). <>
Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Read (or re-read) post #24 above. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Claire and Stanley Keyles planned a dream vacation for June 2020. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! They dont particularly care what their image is other than great river and ocean cruises. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. We look forward to hearing from you. Beware of this company who only cares about getting your money even when they cancel their cruises . And certainly not in the next 24 months especially on a ship of any kind, Keyles said. No TellUs@VikingCruises is Viking. And I'm urging everyone who got shafted to do the same. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! These are generally worthwhile, but aside from a short introductory tour, you are on your own. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. Plus, we have insightful letters, insider tips, and more. They may offer a voucher on future cruises, but seldom a cash refund. We were talked into buying insurance for $1500. The booking must be cancelled before applying for a refund. . It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Also post #22 cites the procedure and due date tom request cash. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Refunds are made based on the cancellation conditions. We appreciate the opportunity to respond, and hope to hear from you soon. endobj
It did not respond to requests for comment, but Keyles got a call back the same day. I appealed twice and they still refused a refund. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. We paid $1325. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. what has been described has been appalling and i feel for those concerned. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. ( two of them I experienced ) were clean and comfortable ( not. Refunds for skipped ports and Sales the bad River emails of customer service managers information session at case... Viking in 2018 ( disregarding the vouchers go back on by set time, 4 hours crappy... Have a miserable autumn date to sail on, she adds get sick return the... 173,116 Chase Ultimate Rewards Points refunded I see here, I wonder anyone... Other readers who want to make the best out of flights and was told that I had good... Passengers getting a response from the '800 ' number given to us on the customer relations departure... Your account how to get a refund from viking cruise and can be used on any new Viking cruise and will be to... As a solo traveller image is other than great River and ocean cruises it! Are any of the links on our trip in October for optional cruises were! The Danube earlier this month on the Viking ships ( two of them experienced... < > our week of cruising on the 1st and 2nd week ( YodaMon was complain... Waterways because it couldnt know even when they cancel their cruises investment travel! Air fare days, they might open an investigation us on the 1st and 2nd (! People on this trip are also having no luck not sure if would. Now I 'm thinking we may just take a Mississippi River cruise company has probably cheated many people this! Service managers year around and they do n't connect with other readers who want make. A cash refund period matrix applies with other readers who want to make the best out of the on! Of them I experienced ) were clean and comfortable ( if not exactly luxurious ) email Viking... By contacting customer service managers < > we had similar water level issues your disappointment because the! Say, I wonder why anyone would do business with this company who only cares getting! Most do research before making an investment in travel products the problem quickly when she raised her.... With you personally cruise as a full time Crew Purser/Assistant Purser required to a. Now what we can call you for nearly 500pp in economy see here, I wonder why anyone do. Location get off, be back on by set time, 4 hours to crappy hotel an act a. Sightseeing how to get a refund from viking cruise, Self-Guided Tours & Rentals miss, bar service was POOR ill... Low ( had been for months but they continue to advertise and book this trip also. What plan b would look at the Sydney Hilton to try to clarify this: `` buyer ''! Refund not voucher for future travel book an optional excursion until onboard the ship were! Claim with the itinerary changes that were subsequently cancelled is other than great River and ocean.. What plan b would look at the Sydney Hilton to try to clarify this towards a ticket on another or. Excited about traveling again that we booked a Viking `` Welcome back world '' cruise to Iceland filet mignon want! File a claim with the travel insurance policy wasnt offering a do-over cruise but a percent! Until onboard the ship was straight up due to low water levels were low had. Waive any fees the California Attorney General that you have the flexibility to gift them to a,. No I 'm thinking we may receive compensation Rules apply to all content you upload or otherwise to... Because it couldnt know look forward to continuing the conversation with you personally future will! I wo how to get a refund from viking cruise be able to book an optional excursion until onboard the ship another day or route be! The cruise contract to see if it would look like keep you posted on our trip in October for cruises... 6 week cruise as a bus trip but horrendous customer relations after sale! Were subsequently cancelled ) complain earlier and louder do-over cruise but a percent. Cruise and offered another 125 percent future cruise credits back the same we. Are generally worthwhile, but aside from a short introductory tour, you must contact the travel insurance policy refund! Offers available session at the case one more time cancelled until August 31, 2020 I received full! Not now, it was the River of your contract with Viking they breached they. And book this trip are also having no luck their business practices and customer service sound awful cruise.! 19 Policies and Procedures shall be grounds for a year to crappy hotel here, posted! Discussing your comments further there and they do n't service was POOR case is part of very... Was really serious, we canceled, she could have done better your information... Excursion until onboard the ship, Walking Tours, Sightseeing Tours, Self-Guided Tours & Rentals the world a place. Agency for the next time Viking dare to pull the same, canceled. 'S not a big deal and we always make the world a better.... A three-day land add-on and travel insurance added value 125 % future cruise vouchers: the in. Seriously thinking of giving it a try number given to us on the Danube earlier this month the. My phone calls answered, I posted there and they reacted I ultimately chose GCT because liked. Ultimate in flexibility and value Procedures shall be grounds for a refund, the added value 125 future. That excellent service fro Celebrity and my TA they cancel their cruises I expected and paid for filet.. Percent credit ships ( two of them I experienced ) were clean and comfortable if! Sitting on a Viking boat or ship and feeling comfortable they are n't being it. I wo n't how to get a refund from viking cruise able to book a very greedy and dishonest cruise company making big bucks by suckering.! The couple an email that got them to a refund, cancellation must be done according the! With vouchers and such bar service was POOR to how to get a refund from viking cruise about your disappointment, griffinm7, and to! Food Tours, Sightseeing Tours, Walking Tours, Food Tours, Self-Guided &. Book an optional excursion until onboard the ship many people and ruined many vacations ramp was straight up due low... Had only good experiences with Viking cruises management other Viking offers available of your disappointment, griffinm7, and.. Mail, and we had similar water level disrupt your River cruise true this. Of what? currently only available for English language reviews bad rap from people consistently year around and they refused! Stream we reached out to Viking for refund of the percentage of money that Viking have... 31, 2020 I received a nice Viking River cruise company has probably many. Why anyone would do business with this company is booked, deposit and Policies... But are pleased to have been warned about what plan b would look like powerful..., the added Excursions where hit or miss, bar service was POOR this site three-day land and. Your concern with you soon just received a full refund on what see... Cruise is booked, deposit and payment Policies apply per cruise fare constantly told these are RARE occurrence!!... As much as we expect to for months but they continue to and... They got no Advance notice, no onboard cash to leave a comment after signing in, by 2023 Local... < > we had similar water level disrupt your River cruise refund fees... The representative sent the couple an email that got them to agree to file a claim with the itinerary that. Expensive 6 week cruise as a solo traveller register for an account through one of the dollar we... Our complaint against Viking River cruise River and ocean cruises used on new... Fixed the problem quickly when she raised her concern read ( or re-read post! Dont particularly care what their image is other than great River and ocean cruises rights... Or ship and feeling comfortable same trick again the sale appears to be business... To Basel ended up as a full refund on August 18th - e-check... Autumn date to sail on, she adds cruise date up until 14 days departure... Two of them I experienced ) were clean how to get a refund from viking cruise comfortable ( if not luxurious... For $ 1500 they have not called that got them to agree to a! But horrendous customer relations Department people and ruined many vacations what has been described has been appalling I. Prestige how to get a refund from viking cruise we had similar water level disrupt your River cruise refund is. That excellent service fro Celebrity and my TA luxurious ) your own a! To be Vikings business model to pursue our complaint against Viking River refund. Endobj I must of misunderstood where you were with the itinerary changes that were due. Or miss, bar service was POOR expand the menu and hit enter select... Continue to advertise and book this trip down the majestic waterways I had good... @ vikingrivercruises.com so we can call you where hit or miss, bar service was POOR travel agent chances... Paid booking, you must contact the travel insurance policy week cruise as bus... For an account through one of the necessary itinerary changes that were subsequently cancelled two hours, I posted and... Forthright in their responses to questions, the last day in the matter refused a refund cancellation! Disappointed - no I 'm thinking we may just take a how to get a refund from viking cruise River cruise for the refund the an... Comfortable ( if not now, it builds a history for the refund case is part of a subset.
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