Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. Checked with furniture store who said we had to pay to get it restuffed. We have been told it is normal. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. What part of lifetime is covered? Shopping was easy and he didnt pester us while we were browsing through the store. When looking at ratings of different recliners, la-z-boy wasn't even listed. They came and replaced them no problem. I'm reading all the bad reviews here and really am surprised.. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. The cons: Prices can be a bit high and recent reviews about durability is mixed. Locking Three-Position Footrest. We shared our needs with her and literally the first thing she showed us was exactly what we wanted. We got three great recliners at a good price and are very happy. Will be quick to point out things not being considered so the purchase will be just right! Plus he has a neat first name! We bought a Lazy Boy electric recliner two years ago. Both brands offer several recliner types, with varying materials and colors for the covers. The delivery crew was good, but in a hurry, so they left immediately. I went looking for a recliner to replace one that broke. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? No call. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. You have to bring couch in, They pay for parts and you pay $75 an hour labor. We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. He pointed us in the general direction of what we were looking for and let us roam. Great options because it offers hundreds of choices on fabrics options and color. Basically you can buy 2 or 3 couches at other stores for the price you pay here. Highly recommend asking for Patty. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. Still not resolved. Linda brought the order to sign. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. lol. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! Avoid. Very professional and friendly service, he even sent. The ones that don't are better. My wife and I went in about 5 months ago and talked to Linda. Took eight weeks to make and be delivered. I have been trying to get my lazy boy rocker repaired for 9 months. I learned a valuable lesson, always look at reviews when buying any big ticket item! La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. THIS IS OUTRAGEOUS! Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. We already knew what we were looking for and Kate helped us to select appropriate colors and options. My wife was told to call the parts support team, the product support team, and the service center. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. I ordered furniture on Jan 29, 2021. We had a great experience! Geri Feifarek was our sales consultant and we also worked with Designer Jill Morse. We're on our second Lane recliner. The noise is still unacceptable. We will definitely go back the next time we need furniture. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. Geddy was very interested in working with us. Wow has the company changed! THIS IS A WARNING TOFURNITURE BUYERS. However, on day 2, the one side of the reclining sofa stopped working. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. Minh was are sales associate and was very helpful. GO SOMEWHERE ELSE. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. We had our eyes set on a particular sectional but was too big for the space. There is a reason why this company has been in business as long as they have just amazing customer service and as I have the quality of the product is untouchable very happy with Ruben very knowledgeable looking forward to doing business in the future. We are so excited to move home and enjoy our new furniture. I am so disappointed in this quality. 3. It also prevents us from using a coffee table. You can beat Lazy Boy will get our business again. I highly recommend you look elsewhere for your furniture needs. He didn't hover at all. Each time I had to hang up because I couldnt wait any longer. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required Great customer service. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Therefore, it was obvious we did not get what we ordered! Once received I was to call for service. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Purchased recliner for $1540. The only redeeming feature is they do have good recliners. The quality they used to make was something that as a consumer I would stand behind. Sarah had Wednesdays and Thursdays off, but another agent told me that it would be delivered on the 19th. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. Customer Service is a disaster - one call center for the entire US. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. Update: They offered to take it back. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. We Owned Our 'New' Chair Over 2 Months Before Fixed. Klaussner furniture doesn't hold up well or looks cheap. 13 months after delivery. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. I remember the service was good back when I bought from the old location on Moana. Very simple and easy to find what we wanted for a price/color/style we liked as well. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. Is anyone else seeing their furniture looking bad for NO reason? Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. The furniture is like no other. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. It's definitely decent furniture. I might go crazy trying to straighten a slipcovered sofa everyday. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. We recently bought a new sleeper sofa. Three times I have been on hold - disaster. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". bought a love seat and sofa recliner and they are quite lacking in comfort. I'll be ecstatic if it lasts 10 years. What a very expensive recliner or year and one month ago and it's already broken. If the return policy is up to par i may . All in all it was a good experience. SHAME ON THEM! The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. You can feel the framing through the seats. Upon investigating, I found the wood framing was cracked. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. I can't stand high pressure sales people but this was just the opposite . She helped us to buy one good lazy boy just for us! 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