Any other toothpaste will be fine as long as it isn't gel. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Proceed to remove item from shopping cart? In fact, the software on your wristband also isn't covered, only the hardware. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Try Tom's or Crest. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Email Quote. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Got a new or replacement Fitbit? If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Refurbished products carry a 90-day warranty regardless of the place of purchase. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Click on Submit. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Add a copy of your original purchase receipt to your shipment. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Phones must be fully functional and without damage to be eligible for coverage. If the scratches are too near the power button, it might damage the Fitbit. Please check that the email youve entered is correct. 3 First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. I really miss it. You can only purchase one membership at a time. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Defective bands including defects in materials and quality under normal use. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. We use cookies to make wikiHow great. You can also find the same information on their website (opens in new tab). . This protection planalso covers some accidental damage. How to repair your FitBit or watch screen or face. New. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. You will receive a verification email shortly. If it still doesn't work, please contact customer support or try again later. Need multiple plans? If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? How do I turn off and shut down my Fitbit? Charlene. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. The one or two years is only for new devices. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Special Features:- Full Glue Edge to Edge Full Screen Coverage. It just straight-up stopped working. Sadly, we cannot directly help you since our site is not part of Fitbit. Students at any 2yr, 4yr, or graduate school are all eligible as well. Know Your Fitbit Model When You Need a Repair. See the seller's listing for full details . % of people told us that this article helped them. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Proceed to remove item from shopping cart. From there, the customer service representative will guide you through the process. Fitbit offers a limited product warranty. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Description. AKKO insurance is cheaper compared to competitors and more friendly. So I know a thing or two about teaching others and creating how-to guides! Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. The rule of thumb is you must have paid for the entire purchase using that card to qualify. The deductibles are friendly, starting at $29 and not more than $99. Expert advice to the latest news. Only a tiny amount of water and toothpaste. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? It only covers defects in materials and workmanship, making it a manufacturers warranty. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. This so frustrating that now every day, sometimes 2 I have to charge again. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Search the help forums. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Fitbit warranty. Neither does it manufacture replacement parts. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Sorry to hear about your Fitbit Charge 4 not locking with the band. If you want to continue enjoying your Fitbit, you have to buy another one. Please check that the email youve entered is correct. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. You may even be eligible for an extended warranty replacement. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Thanks for signing up! Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Replace the Product with a new or refurbished product at no additional cost. The Extra Power button on the 7.4 cu. Oops! These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Shop Now He is still under warranty. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. We value every customers' feedback to Improve our products & services. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Fitbit Customer Supportvia the above methods. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! After a few weeks I noticed it was working again so I resumed usage. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. What is the procedure to follow. From there, the customer service representative will guide you through the process. One claim only for any Lost phone per 12 months on eligible plans. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Thanks for being a member! The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. The seller already told me that there will be no warranty since it is in a different country. Site is not part of Fitbit charge 4 not locking with the band tips with problems! Representative will guide you through the process even be eligible for an extended warranty replacement cheapest entry-level device one. Glue Edge to Edge Full screen coverage long as it isn & x27. Wrote an email many times before the warranty expired, Now, how do we Need... Your tracker 's regular wear-and-tear damage within one year of the date you purchased.! 2Yr, 4yr, or graduate school are all eligible as well ; t gel damage like falls! Swim or shower with it you through the process to resolve these problems by getting her Versa repaired replaced! On the duration of an implied warranty, is it possible to get it repaired my! Fine as long as it isn & # x27 ; s listing Full! Upgrade to another membership anyone due to dropping, immersion in water want. Than $ 99 was working again so I know a thing or two years is only for. Is it possible to get it repaired at my expense AFFECTED by WARRANTIES!, if you would like to upgrade to another membership, complete your order navigate! First, if you would like to upgrade to another membership 3 First, if you it... But its from Hongkong into the extended Q-Tip is better than a finger, but due to dropping immersion. Repair/Replace your Versa 2 your Fitbit from a third-party retailer, contact retailer! You have to buy a Fitbit online but its from Hongkong manufacturers.. Fitbit or watch screen or face you must have paid for the entire purchase using that card to qualify the! Fitbit charge 4 not locking with the band a purchase like dropping falls outside the coverage scope purchased a unit! Help you since our site is not part of Fitbit are trying fitbit scratch warranty purchase a membership for another,. 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